Last updated: February 2026
1. Introduction
Welcome to RealtorPool ("we", "our", "us"). We operate the website at https://realtorpool.com and are committed to protecting your personal information.
This Privacy Policy explains what data we collect when you use our platform, how we use it, and what rights you have. By using RealtorPool, you agree to the practices described in this policy.
2. Information We Collect
Information you provide directly:
- Account registration: name, email address, phone number, and password (hashed — never stored in plain text)
- Property listings: property details, photos, location, pricing
- Inquiry forms: name, phone, email, and message sent to property owners
- Contact form: name, email, phone, subject, and message sent to our support team
Information collected automatically:
- IP address (stored with inquiry submissions for spam prevention)
- Browser user-agent string (stored with inquiries)
- Property view counts (aggregated, not linked to identity for guests)
3. How We Use Your Information
- To create and manage your account and property listings
- To forward buyer/tenant inquiries to the relevant property owner or agent
- To send you transactional emails (listing approval, inquiry notifications) — when email is configured
- To prevent fraud, spam, and abuse on the platform
- To display aggregate statistics (total listings, cities, users) — no personally identifiable data
- To improve and maintain the platform based on usage patterns
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
4. Cookies & Tracking
RealtorPool uses the following types of cookies:
- Session cookies: Required for login, form submissions, and CSRF protection. These expire when you close your browser.
- Preference cookies: May store language or display settings in future versions.
We do not currently use third-party advertising cookies or tracking pixels. If this changes, this policy will be updated.
You can disable cookies in your browser settings, but some features (login, form submissions) will not function without session cookies.
5. Third-Party Sharing
Your information is only shared with third parties in these situations:
- Property inquiries: When you submit an inquiry, your contact details are shared with the property owner/agent so they can respond to you directly.
- Legal requirements: We may disclose data if required by law, court order, or to protect the rights and safety of RealtorPool or its users.
- Service providers: We may use third-party hosting, email delivery (PHPMailer/SMTP), or analytics services. These processors are contractually bound to protect your data.
6. Your Rights
Under applicable data protection laws (including India's Digital Personal Data Protection Act, 2023), you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Update inaccurate or incomplete information via your account settings
- Deletion: Request deletion of your account and associated data
- Portability: Receive your data in a structured, machine-readable format
- Withdraw consent: Opt out of non-essential processing at any time
To exercise any of these rights, contact us.
7. Data Security
- Passwords are hashed using bcrypt (cost factor 12) — never stored in plain text
- All POST forms use CSRF tokens to prevent cross-site request forgery
- File uploads are validated by MIME type server-side (not just extension)
- Database queries use prepared statements to prevent SQL injection
- HTTPS is required in production environments
No system is 100% secure. In the event of a data breach affecting your rights, we will notify you and relevant authorities as required by law.
8. Children's Privacy
RealtorPool is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to our platform, please contact us immediately and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
Continued use of RealtorPool after changes constitutes acceptance of the updated policy.